Shipping & Collection
At Otti Home we aim to dispatch your goods within 3 working days of receiving your order. Please allow 3-5 working days for your order to arrive once dispatched, although we always hope it gets to you sooner. Do contact us via email at firstname.lastname@example.org if you require a speedier delivery and we will do our best to get your parcel on its way sooner.
Postage & Packaging Charges
We charge a flat rate of £5.00 for UK Postage & Packaging on all orders large or small. Orders are dispatched via Royal Mail or a trusted courier company for larger orders. Every order will be tracked and insured. Please note that a signature maybe required on receipt. Please note that we do not yet ship overseas as standard but please do get in touch via email at email@example.com and we can see if it is possible.
If you are local to Cornwall then you are more that welcome to collect your parcel from Otti Home HQ in Truro. Please select this option at the checkout and we will then contact you with a date that your order will be ready to collect. Once processed, your order will be ready to collect within 2-4 working days, if not sooner. The same care and attention will be taken to pack your order to ensure it is safe on its journey home with you.
All parcels are carefully packaged to ensure that the goods will arrive with you safely. We reuse packaging where possible and so your box may not be the prettiest but we do our best at Otti home to be as environmentally responsible as possible. Any new packaging we buy in will be 100% recyclable or bio-degradable. Any bubble wrap used in your order will have be re-used from previous deliveries.