Returns

 

Here at Otti Home we want you to love the products you purchase but if for any reason you wish to return an item for a refund or exchange it must be returned within 14 days of purchase.

 

Items must be unused and in all original packaging. Please contact us before returning your item by emailing us at hello@ottihome.co.uk

 

Eligible refunds will be processed within five working days of receipt of your parcel. Shipping costs are non-refundable and will be deducted from the returned amount. Please note that sale items cannot be refunded. 

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted (if applicable). 

 

Any item returned more than 14 days after delivery or that is not in its original condition, is damaged or missing parts for reasons not due to our error are not eligible for a refund. 

 

We recommend that any returned items are sent via an insured, trackable postal service and that all items are packaged sufficiently to avoid damage on their way back to us. We cannot be responsible for any return parcels that get lost of broken in transit.

 

Exchanges 
You are welcome to exchange your order within 14 days of receipt, please note the item that you wish to exchange for via email and on your returns note. Any difference in price will need to be covered before the new item is shipped to you. If the new item is cheaper than the original, this will be returned via your original method of payment.